Vol 31, No 2 (2013)

Journal of Case Studies

Table of Contents

Editorial Board

Editorial Board
Leigh W. Cellucci
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i-ii

From the Editors

Ideas for Case Research
Cara Peters, Leigh W. Cellucci, Shannon Davis
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1-7

Abstracts

Cost of Quality--AT&T's Customer Service
Catherine Gaharan, Karen Foust
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8
Front Office Trading: I Want to See the Positions!
Barry J. Minkow, Joseph T. Kastantin, Katherine R. Rick
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9
Selection of an HR Generalist at a Public University
Mark A. Johnson, Gundars E. Kaupins
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10
Tico Manufacturing: A Case Study of Entrepreneurial Growth
Lou Fowler, Dale Krueger
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11
Tom Hoenig and the $600 Billion Bailout
Mike Stellern, Jeremy O'Connor
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12
Independent Contractor or Employee: The Exotic Dancer Cases
Paul J. Brennan, Todd S. Lundquist
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13
Amazon Kindle Fire Claims an Important Market Position
Laura J. Blake, Karen A. Berger
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14
Flat World Knowledge and the College Textbook Market: A Revolution?
Brent D. Beal, Jim Tarter
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15

Cases

Cost of Quality--AT&T's Customer Service
Catherine Gaharan, Karen Foust
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16-20
Front Office Trading: I Want to See the Positions!
Barry J. Minkow, Joseph T. Kastantin, Katherine R. Rick
PDF
21-38
Selection of an HR Generalist at a Public University
Mark A. Johnson, Gundars E. Kaupins
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39-52
Tico Manufacturing: A Case Study of Entrepreneurial Growth
Lou Fowler, Dale Krueger
PDF
53-61
Tom Hoenig and the $600 Billion Bailout
Mike Stellern, Jeremy O'Connor
PDF
62-76
Independent Contractor or Employee: The Exotic Dancer Cases
Paul J. Brennan, Todd S. Lundquist
PDF
77-90
Amazon Kindle Fire Claims an Important Market Position
Laura J. Blake, Karen A. Berger
PDF
91-97
Flat World Knowledge and the College Textbook Market: A Revolution?
Brent D. Beal, Jim Tarter
PDF
98-113