Whispering Pines

Abstract

This decision case focuses on conducting an organizational assessment and preparing recommendations related to the organizational viability of a small not-for-profit organization. The case describes Whispering Pines, a not-for-profit retirement home established in 1927. Located in a town in the Midwest, Whispering Pines never made the transition to a modern nursing home model and now faces occupancy, management, and board problems. As stipulated in its by-laws, Whispering Pines is to be governed by a 12-person volunteer board. In recent years, the Board has dwindled to 4 members, none of whom have business management experience. One of the board members, unable to quantify his suspicion that the organization is in a serious downward spiral, engages the services of a consultant to complete a preliminary organizational assessment. The consultant quickly identifies a wide range of issues and, after an introductory discussion with the board, is asked to prepare a report outlining the actions that would be necessary for the organization to become viable and self-sustaining.