Whispering Pines

Abstract

Whispering Pines is a not-for-profit retirement home, established in 1927, that never made the transition to a modern nursing home model and now faces occupancy, management, and Board problems.  The Board has dwindled to 4 members, none of whom have business management experience.  One of the Board members, unable to quantify his suspicion that the organization is in a serious downward spiral, engages the services of a consultant to complete a preliminary organizational assessment.  The consultant identifies a range of issues is asked to outline the actions that would be necessary for the organization to become viable and self-sustaining.